Refund Policy

​

At Prong Creek Farms, we take pride in the quality of our products, ensuring excellence from seed to sale. Due to the nature of our items, all sales are final, and we do not accept returns or offer refunds once an order has shipped.

​

Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos and order details. We will assess the situation and determine if a replacement or store credit is appropriate.

​

Lost or Delayed Shipments
Once your order ships, it is in the hands of the carrier. We are not responsible for lost, stolen, or delayed packages but recommend reaching out to the carrier directly for assistance.

​

By completing a purchase, you agree to this policy. If you have any questions, feel free to contact our support team at help@prongcreek.com.